ONOMA. A hotel I certainly won’t forget.

A room missing the basics

I checked into ONOMA late at night on 17 September. The room was dirty, and there wasn’t a single towel.

I had come for a place to sleep, but from the moment I arrived I faced problems I hadn’t expected from a hotel.

Fifteen minutes for a glass of water

At breakfast on the morning of 19 September, I asked for plain water to take my medication. I waited 15 minutes.

A dirty room, no towels and a long wait for a simple request — I already had plenty to mention in my review. But the biggest surprise was still to come.

Anastasia, whom they called Irina

At checkout, I said I would leave an honest review. The booking had been made through my wife Anastasia’s account. My name is Yuri.

After that, a hotel administrator called my wife and addressed her as “Irina” four times. I have no idea who Irina is.

A story that followed me home

I then had to explain to my wife why a hotel employee knew the name of some “Irina” and why they were calling her and using that name.

The situation caused such a serious conflict between us that we ended up talking about divorce.

I came to the hotel for a place to sleep. What I got was a dirty room without towels, a 15-minute wait for water and a family argument. ONOMA, I have never encountered “service” like this before.